Little Pepe Collection

1. Return Eligibility

1.1 Standard Products

We accept returns of standard products under the following conditions:

• The return request is made within 30 days of the delivery date
• The item is in its original condition
• The item is in its original packaging with all tags attached
• You have proof of purchase (order confirmation or receipt)

1.2 Limited Edition and Collectible Items

Due to the unique nature of our limited edition collectibles, these items have specific return conditions:

• The return request must be made within 14 days of the delivery date
• The item must be in mint condition, completely unopened and unused
• All original packaging, certificates, and accessories must be included
• A 15% restocking fee may apply to limited edition items

1.3 Non-Returnable Items

The following items cannot be returned:

• Items marked as "Final Sale"
• Items that have been opened, used, or damaged after delivery
• Personalized or custom-made items
• Digital products or downloadable content
• Sale items specifically marked as non-returnable
• Items missing tags or original packaging

2. Refund Conditions

2.1 Full Refunds

Full refunds will be issued for the following reasons:

• Items received damaged or defective (photographic evidence required)
• Items that differ significantly from their description
• Incorrect items shipped
• Eligible returns that meet all conditions in section 1.1 or 1.2

2.2 Partial Refunds

Partial refunds may be offered in the following cases:

• Items returned with minor signs of use or handling
• Items returned without complete original packaging
• Limited edition collectibles subject to restocking fees
• Returns requested outside the standard return window but within a reasonable timeframe

2.3 Refund Method

Refunds will be processed using the original payment method:

• Credit/debit card payments will be refunded to the original card
• PayPal payments will be refunded to the PayPal account
• Other payment methods will be refunded as appropriate

If the original payment method is unavailable, we may issue store credit or use an alternative refund method.

3. Refund Processing Time

3.1 Inspection Period

Once we receive your returned item, we will inspect it to determine if it meets our return conditions. This process typically takes 1-3 business days.

3.2 Refund Timeline

After approval of your return:

• Credit/debit card refunds: 5-10 business days to appear on your statement
• PayPal refunds: 2-5 business days
• Store credit: Issued immediately after approval

Please note that the time it takes for your refund to appear in your account depends on your payment provider and financial institution.

4. Return Procedure

4.1 Initiating a Return

To request a return, please follow these steps:

1. Log in to your account on our website
2. Navigate to "Order History" and select the order containing the item you wish to return
3. Click "Request Return" and follow the on-screen instructions
4. Alternatively, contact our customer service team at [email protected] with your order number and return reason

4.2 Return Authorization

After submitting your return request:

1. You will receive a Return Merchandise Authorization (RMA) number
2. You will also receive return shipping instructions
3. All returns must include the RMA number clearly marked on the outside of the package

4.3 Return Shipping

Return shipping policies:

• For defective items or our shipping errors: We will provide a prepaid return shipping label
• For change of mind or other returns: Return shipping costs are the responsibility of the customer
• We recommend using a trackable shipping method for all returns
• You are responsible for the item until it is received by our returns department

5. Exchanges

If you wish to exchange an item rather than request a refund:

• Follow the standard return procedure as outlined in section 4
• Indicate in your return request that you would like an exchange
• Specify the item you would like in exchange (size, color, model, etc.)

Please note that exchanges are subject to product availability. If your requested exchange item is unavailable, we will contact you to discuss alternatives or process a refund.

6. Exceptions and Special Circumstances

6.1 Sale Items

Items purchased during sales or promotional events may have modified return policies, which will be clearly stated at the time of purchase. Generally, sale items are eligible for return unless specifically marked as "Final Sale."

6.2 Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 48 hours of receiving the item
• Provide clear photos of the damage or defect
• We will arrange for a return, replacement, or refund at our expense

6.3 Gifts

For items received as gifts:

• The gift recipient may return the item with proof of gift (gift receipt or order number)
• Refunds for gifts will be issued as store credit to the recipient
• The original purchaser will not be notified about the return

6.4 International Returns

For international orders:

• All return policies apply, but with an extended return window of 45 days to account for shipping times
• Customer is responsible for all duties, taxes, and customs fees associated with returning items
• International shipping costs for returns are not refundable unless the item is defective

7. Customer Satisfaction Guarantee

We stand behind the quality of our products and want you to be completely satisfied with your purchase. If you have any issues that fall outside our standard return policy, please contact our customer service team, and we will work with you to find a fair resolution.

8. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The policy that was in effect at the time of your purchase will apply to your order.

9. Contact Information

If you have questions about our Refund Policy or need assistance with a return, please contact us: